To avoid delays do not use USPS Express or Certified Mail.

    Email or Fax our office a copy of all documents.
    HOLD ONTO all originals pending formal instructions.

Sefco Export Management Company, Inc.

How to proceed with shipping arrangements:

Please ask for our banking instructions, and email your paperwork to our office.
Direct Deposit payment will expedite processing of new orders.

For documents sent via Federal Express (Sefco's preferred courier service):
    Please forward documents to:
    Sefco Export Management Company, Inc. 
    1 Ascan Avenue PH-74
    Forest Hills, NY 11375 
          Attn: Joseph Quinn/Bookings Dept.  
          include admin. tel # 888-268-0565
                            DO NOT SEND USPS EXPRESS OR CERTIFIED MAIL TO THIS LOCATION
                            ONLY FEDEX / DHL / UPS
          Main email: info@sefco-export.com



If you are interested in shipping with us.....
...we'll need to open a file under your name, and submit
the formal b/r booking request to the ocean / land / air carrier.
To do this, we'll need payment and our SLI form (signed).

Please wait for a copy of our formal booking instructions, for further details
on where to send / or how to hande any original documents
(car titles, original / notarized bills of sale, etc.)
 
1. IF you have submitted your rate request using our on-line inquiry form
www.sefco-export.com/shipping/online_request.htm
then (usually within 24 to 48 hours of submitting the completed inquiry form)
you should a confirmatory rate quote (with reference number) via e-mail from our sales department.

Print-out a copy of our emailed quote, and include this with our paperwork and your check.
On the contract form please don't forget to put down the assigned reference number, as shown on our rate quote.

2. Please download, print and fill out our SLI form (a)
                                   and / or quote/contract form (b) at:
Be sure to write in your complete name and US/origin address; overseas consignee's name, c/o contact address and phone number; and remember to give us your passport number (non-US citizens) or social security number (US citizens). This information is required for the "EEI" Electonic Export Information document for US Customs. For corporations, we will need your Federal EIN (Tax ID number).
 
3. Important: No booking request can be submitted to a carrier before payment is received.
Please deposit your payment (quotation amount in full, if going in less than 60 days)
or pre-shipment deposit (50% of quotation total) at same time as when you send in the SLI/contract information.
    Partial payments will be credited towards the balance owed. For more details, please read:
    www.sefco-export.com/payment/transact_business.htm

    New Accounts are always welcome.
    Upon receipt of payment, new booking requests are normally handled within 2-3 business days.
    A copy of the SS Line booking confirmation with confirmed vessel details will be sent to you soonest thereafter.
    Without payment, no booking request for space can be submitted to an ocean/air carrier.



      Timing:   Please submit your payment sufficiently in advance of when you plan to ship your property,
                        so we can made the proper arrangements.

          All international shipments require "OFAC" security checks and advance preparation,
          including documents to be processed at least 10 business days before any pickup/pier delivery.
          New requests for service are handled on a "FIFO" first come first served basis.

        After you have received a copy of our formal B/C: Booking Confirmation
        please await our further instructions on what to do with any original paperwork.

        To avoid delay and allow quick online tracking,
        please use FedEx when sending any original documents
        to the designated port handling office shown on your booking confirmation,
            or - if directed - to our adminstrative office, located in New York City:

        Sefco Export Management Company, Inc.
                1 Ascan Avenue PH-74, Forest Hills Gardens, NY 11375        
                                Tel: 888-268-0565   attn: J. Quinn


          Export Movements from the USA
          Import Movements to the USA

          LCL = less then container-load
          FCL = full container-load
          RoRo = roll on roll off shipping
          H/H = high and heavy equipment shipping
          Lo/Lo = lift on lift off shipping

        Terms: All shipments to be prepaid.
            New B/R booking requests are handled on a first come basis, and are processed upon receipt of completed paperwork and payment.
            A statement of account is proceseed for every shipper/shipment.
            Any balances owed must be paid in full by or before cut-off date for the vessel on which the cargo is booked.        
            No "collect" shipping for ocean service. Retainers/deposits are non-refundable.
        Please review our online terms of service.

      Our commercial freight forwarding division helps process the export documentation for commercial cargo shipments.

      For personal property shipments, Sefco's international moving division
      helps provide support to "Premium Service" D/D Customers
      For D/D Door-to-Door full service overseas moves:
      Our professional "O/A-origin agent" export packers need to be reserved well in advance of the desired pickup date.

        "Economy Service" shipments should be set up in our system at least ten days before anticipated warehouse delivery or trucker pickup date. This means receipt of a completed SLI form including packing lists and payment. Rush orders, peak season and holiday work will incur a surcharge. A "rush order" is any pickup, happening in less than 10 calendar days from time of receipt of your payment. Orders not prepaid by time of departure/export will incur a late fee (7% of total). Please refer to your quotation and statement for instructions.

      Receipt of your payment and completed paperwork will allow us to proceed with processing a formal port/port SSL-steamship line booking request. Some "high demand" trade lanes - particularly for H/H high and heavy equipment - may require a wait for space of well over 60 days, and advance reservations/arrangements are a must. Please refer to the shipping advisories that we post on our website for updates.

      Important Reminder: Any personal property move including OA origin services (pickup/labor, export packaging, other origin services) should be prepaid by or before the time/date that the OA services are to be performed. Please refer to our proforma invoice/quotation - issued in advance for your particular task.

 
4. If you are shipping any type of personal property (personal effects, household goods) or commercial freight, we will need to see a detailed inventory list specifying what's inside the container. Non-hazardous materials only.

To help the shipping process along, Sefco accounts can access our special "account support" forms - including online "packing list" templates for personal property and "commercial invoice" templates for commercial cargo (and as required for trans-shipments through 3rd countries.)
 
5. If there is an auto / motorcycle / titled equipment in the container and if we are doing the export clearance/handling of the title with US Customs, then our designated port handling office will need to receive the original title or other ownership documentation via FedEx. Sefco customers will receive formal instructions on where to send your title / original documents, at the time the booking confirmation is generated.

Alternatively, if you are making your own arrangements to self-deliver a titled automobile to the port and export clear your title with US Customs directly, then just email or fax us a copy and hold onto the original. You would show it to US Customs at their office at the port, in person and directly, when you are delivering the unit to the pier. Follow their directions.

After a delivery has been made, for good order - always email or fax our office a copy of any signed/stamped dock receipts and US Customs stamped/validated/export-approved documents. Without proof that its "ok" to go by US Customs, SS lines won't load or ship a titled vehicle.

 
6. Shippers should "become known". Please enclose a photocopy of your passport for our records.
 
7. To avoid delays, please use FedEx when sending original documents. For verification, please provide us with the FedEx tracking number.
 
8. Please ask us for our bank account information, to made a direct deposit or bank to bank wire transfer.
After you make the direct deposit or bank wire, please email or fax us a copy of your deposit receipt / payment confirmation.

Failure to remit the payment / balance owed to us in a timely fashion will result in the placing of a hold order on the container/cargo until payment is made. If the cargo is placed on hold, shipper will be responsible for any demurrage or late charges that have been incurred during this process.

freight to be prepaid
Are you "good to go?"
Read to go!
Sefco is the "way to go!"
 
We are committed to providing the best service possible.
Professional attention and fiscal reliability are key components to our success.

If you are a first-time Sefco customer, you'll find that we take very good care of our clients.
Our customers are the most important people in the world to us. When the need arises, we look forward to working with our customers many times over. Achieving good end results ("safe and sound delivery") and gaining your overall satisfaction, remain our primary goals.

If you have any questions, please feel free to contact us at any time.

Please be in touch !   Thank you.

Sefco Export Management Company, Inc. New York City, USA
    Main/Admin Tel: 888-268-0565  

    Main Fax: 718-732-2863
Our main E-mail address is: info@sefco-export.com
administration:   1 Ascan Avenue PH-74, Forest Hills, N.Y. 11375

v.8/2009 ©J.Quinn/sefco-export.com