Corporate Communications
info@sefco-export.com
(our main email in the USA)
Address correspondence to:
Sefco Export Management Company, Inc.
1 Ascan Ave. PH-74, Forest Hills Gardens, NY 11375
Please use FedEx for time sensitive envelopes.
Checks/contracts/original titles should go to our Administrative office (above).
Main office hours: 9am-5pm EST Mon-Fri, excluding holidays Appointment Required
Main office info: 718-268-6233 Sales office: 914-293-7109
Main fax: 718-732-2863
Hours for live-consultation vary with personnel.
Clients, prospective vendors, other parties need to be identified.
No private callers, blocked calls.
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New Accounts
Shipping overseas? Do you have a new inquiry?
Get a rate:
fill in our online form
Get things moving:
new accounts welcome
Send us a copy of
your instructions
via fax or via
email
Want to get in touch with us?
Please see:
[General Communications]
Just want to learn about moving overseas, in general?
Please read this:
[Steps to take...]
Please let us know if you need our
Premium overseas moving service
[P]
full service door to door
HHG/PE household goods, personal effects moving,
or our Economy shipping service
[E]
self-pack/load, self clear, terminal to terminal service
Need to save money?
Consider using
some of the "self-service" features that we offer.
Have a question about exporting your vehicle?
Read our: car advice
Become a Sefco Export customer
If you are ready to go ahead, please go to:
to proceed
STATUS REPORTS
carrier confirmations, export packing reports, delivery confirmations
Sefco clients receive copies and confirmations in writing via email
Research and Development, Business Services
Our established customers get priority attention at all times.
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Timing
Hours for live-consultation vary with personnel.
Feel free to voice-message or e-mail us.
Consultations by phone can be arranged upon request.
Please be sure to give us your contact telephone number and email address, so we can
properly communicate with you and be of assistance.
All rates and service quotes are provided in writing only.
Personnel hours vary, and advance bookings for service are encouraged.
Proper attention is given to all inquires, but priority goes to all actual Sefco Export customers.
Our HHG/Export - Household Goods division, offers:
Full P-Premium Service - Origin Services and
E-Economy Services
Our truckers and movers, tend to start early in the morning.
If you have a pickup or container move scheduled, the trucker dispatcher
will typically call you - by telephone - directly, before coming over,
to better advise you of their expected ETA arrival time
at your origin location.
Proper advance notice is required for container trucking operations and all
pier deliveries.
Please remember to send in a copy of your quote (we can e-mail one to you) / our
contract form (print it out and fill it in), and
your deposit to Sefco's
office (NY) sufficiently in advance of the desired pickup date.
What works: Easiest and Best
To expedite matters:
You can simply FAX us a copy of your filled-in contract form, and WIRE the funds
(deposit or payment in full)
to our Chase Manhattan bank account.
We'll give you our banking details via e-mail, and you can go to your home bank to
send it to our bank. This eliminates time waiting for a check to come in, and then several more days to wait for it to clear.
If you want prompt service and attention, wire us your deposit/payment and let us know after you have done so.
Send us a copy of any bank receipt they give you. This will allow us to get into action to properly service your account.
For moves requiring premium level,
full OA services (export packers in residence) we recommend a deposit be received (1) month in advance.
Sufficient advance notice for our container truckers is important to smooth running operations.
A SSL steamship line booking has to be in the system before truckers can be reserved - and this can take several days.
For E-service (FCL economy container service, including trucking) not including full OA/mover services
- we recommend that your deposit be received no later than 7-10 business days prior to the requested pickup date.
Orders for FCL container trucking service - received on shorter notice - will be handled on a first come first serviced basis.
Local weather conditions can impact the timing of trucker arrivals.
Click here to see current US weather conditions
Besides weather conditions - traffic, road closures and security checks of trucks crossing
bridges can impact on when labor, or container truckers, will arrive at a pickup or delivery location.
Pickups done from residential areas often require greater time flexibility, than for a pickup/deliver to/from
a commercial location with warehouse loading docks (designed for quick in/out movement for truckers and cargo).
Some notes regarding timing of pickups...
Economy service, secure options
We recommend that new customers send in your pre-shipment deposit
at least 7-10 business days in advance of when you
will need a trucking pickup and pier delivery to be done
by our vehicle truckers, our LCL-less than container-load truckers,
or our port FCL-full container-load truckers. Note: a trucker is not the same thing as a mover.
Without a pre-shipment deposit, we can not alert our truckers
about your pickup request. Most vehicle truckers will charge extra for
rush orders - pickups done on less than 3 business days notice.
How much to send? Please click here.
Plan ahead. Sending in your deposit...
"One month+ in advance is best."
Read: "About Timing"
Premium service, full OA services
For professional export packers (movers) in your home, we recommend sending
in your pre-shipment deposit
at least 20 business days in advance of when you
will need our export packers. 1-month advance notice is preferred. Orders for service - received with
shorter notice are handled on a first come, first served basis. Accounts with a deposit on file - and
previous existing Sefco accounts - are given priority at all times.
To secure our best truckers and best packing
crews - the further advance notice you give us - the better it works out,
operationally. Scheduling packing/pickups coming from remote locations far from the
home base of our export packing agents will require a certain degree of flexibility.
To secure export packers to pickup during a period known for very high demand,
at least 1 month advance notice may be required. Example of high-demand periods:
June/July/August 26-31, December 28-31st, the last 3 days of any month, 1-3 days immediately before and after major holidays.
Our professional origin export-packing agents may charge a
PSS-peak season surcharge for very high-demand packing/pickup dates.
How far off (in the future) is your overseas move?
Normally we will send our new customers a formal
acknowledgement of payment on the day it is received.
New customers can further expect to receive a formal order confirmation
concerning your upcoming order for service - usually within one to two business days after receipt of your deposit.
"Rush orders"
READ about: Payment instructions for rush orders.
Pickup requests that involve less than 4-business days advance notice
- from time of receipt of the deposit - may required a higher fee to be paid to
our truckers for what is known as a "special/rush" pickup.
Some truckers - in some locations (not many) -
will work on a weekend - provided they receive additional recompense - which, in shipping industry terminology, is called
"on an inducement basis". All sea ports are closed on weekends and public holidays (no matter what).
If you already have an order confirmation for a pickup by a Sefco designated trucker/packing agent,
please refer to the local contact phone number
shown on the order confirmation
for the trucker dispatcher or origin warehouse manager's name and direct phone number.
If you are bringing in your cargo, please look at your Sefco order confirmation to verify the warehouse address and phone number.
Cargo is only accepted at our Sefco export-approved packing warehouses or designated shipping terminals.
Regarding container-trucker scheduling:
We never guarantee an exact hour - arrival time for any container,
as road conditions would make such things unpredictable.
We can, however, request a time for the trucker to target
for arrival at your loading site - and then we can give you a
general window of time for the estimated time of arrival for the container.
The trucker's dispatcher will normally call you first - on the morning that they are
scheduled to do the pickup. Read our [general advice]
Regarding the scheduling of a "LCL" less than container-load pickup from your door/residence,
please keep in mind that most export packing crews in major metropolitan areas will perform several
pickups on any given day. The order of when LCL pickups are done, is determined by the operations
dispatcher for the labor/packers or truck. The route is often determined by what other pickups are also being done that day.
The final ordering of what pickup is done first, second, and third,
might only be finalized the morning of the pickup.
We suggest leaving an entire day open, when requesting a LCL packing crew/pickup.
If your pickup must be time specific, this is termed a "special" request for a specific time, and truckers
will charge extra for such requests.
Sefco Export customers will need to
send us a photocopy of their passport ID or company EIN number.
No service can be provided to "unknown parties".
Anything crossing an international border is subject to customs review and inspection.
Unidentified parties can not just show up at a port facility without
prior notice or proper documentation.
Appointments and/or formal bookings must be made in advance,
with a pre-service deposit already received by Sefco Export Management Company, Inc.
Marine cargo insurance premiums must be prepaid.
Any valued inventory lists for "all normal risks door to door coverage"
must be signed and received by our office before the pickup date. [read more...]
Operational security is very important at the ports.
For news about such matters see:
[port news updates] and:
[security 1]
How and When to pay
First send in your pre-service deposit...
We recommend...
minimum 7-10 business days advance notice (deposit received by bank wire or FedEx) for E-service FCL containers including trucking from door (export from the USA).
Further in advance is better, so we know for sure that we will be working on your behalf.
minimum 20 business days advance notice (deposit received by bank wire or FedEx) for E-service FCL containers including trucking from door (import to the USA).
Again, further in advance is better, so we know for sure that we will be working on your behalf.
30 days advance notice (deposit received by bank wire or FedEx) for reserving our Premium level OA packers.
Payment is required (in the form of a pre-service deposit) before we can open your file
and start your account - including pre-move servicing and scheduling.
How to pay: bank wire transfer works best.
When to pay your balance as quoted...
Please
remit your balance
as per our quotation for shipping/handling and insurance by or before the scheduled pickup date.
Checks must clear our bank before the sailing / departure date - so if paying by personal check this means getting your check
in to our office a good 10 days ahead of time to allow for the several days time the bank will take to clear you check.
Please make sure you have sufficient funds available in your account before sending us a check.
Bounced checks will result in extra fees and an automatic HOD hold order on the cargo until
funds have cleared.
Please refer to our online payment instructions [click here], and for basic guidance please review
all the free information on our website.
An ESR-Export Survey Report (site inspection) costs $ 175.
(this is optional and by appointment only)
Our payment instructions are online at:
www.sefco-export.com/payment.htm
Please remember to plan ahead. Contact us by email for best results.
General Communications
Sefco's E-mail and telephone directory
(partial listing)
-
general correspondence
rates and status reports
contact Sefco-Export for general information
Have a new inquiry?
For fast results please...
...use Sefco Export's Primary Email
Ask us:
info@sefco-export.com
main phone 718-268-6233
Current customers: Please contact our
management for any special help, advice or information you may need.
General Export - Import Questions: 914-293-7109
director of sales: Mr. Peter DeStefano
Use our main Email: info@sefco-export.com
Call us from anywhere in the world for free!
Use our internet telephone
"Skype" accounts:
Sales Dept: peterdestefano
Administration: sefcoexport
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Are you a new prospective Sefco customer?
Time for consultation by phone can be arranged upon request.
Please Email us for quick answers to your basic questions.
Or just let us know what will be a good time to call you.
All rates and consignment status reports ("on-board confirmations") must be confirmed in writing.
Español: Mapa de sitio Web en Español
Premium service accounts / customers
will be given the
contact details for your particular job's customer service manager
at both origin and destination.
NYC main fax number
(718) 732-2863
Sefco Export's Primary Email
info@sefco-export.com
Sefco Export Management Company, Inc.
- main e-mail contact:
info@sefco-export.com
main office phone: 718-268-6233 [main administrative office]
Hours for live-consultation vary with personnel.
Consultations and verbal advice should be followed by a written confirmation, for good order.
General Export - Import Guidance: 914-293-7109
Person to contact: Peter DeStefano
Main Email: info@sefco-export.com
Origin / Destination Warehouse Directions and Tel Numbers: please ask.
ACCESS OUR EXPERTISE
SPEAK TO A PROFESSIONAL.
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Commercial Export-Import Operations
Peter DeStefano
(left) with Jim Ganzekufer, NVO shipping specialist (right)
discuss worldwide rates for FCL Full container-load shipping.
Sefco Export Management Company, Inc.
For most purposes you can always use: info@sefco-export.com
If you have any trouble reaching us via email please call our main telephone number.
In New York City: 718-268-6233 [main administrative office]
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Note: Customers should be in contact with the destination port agent for any consignment going overseas. The telephone number, address, and other contact details for any existing shipment currently en-route, will be shown on a scanned copy of the steamship line's BL/bill of lading, or the airlines AWB/air-waybill. A customer can expect to receive a scanned, informational
copy of this document usually within a week's time after actual sailing/departure.
We recommend calling the destination port agent around the time of the scheduled ETA
(estimated time of arrival) for the cargo, for smooth receipt.
Sefco Export clients get all information, contacts and guidance as deemed prudent for the task at hand.
It's smart to schedule your pickup day
well in advance of your own 'day of final departure'.
Advance planning means fewer (if any) headaches.
Did you just buy your plane tickets to go?
Have you sent your deposit to Sefco yet?
No? Now's the time to do it.
- Auto Export Docs Center:
IFF processing office located in Red Bank, NJ
Going ahead with your vehicle shipment?
Wire transfer (or FedEx) your payment or call for an appointment,
drop off your certified check at our NJ office.
Need directions? Please call ahead.
Sales/Info: 914-293-7109
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port agent offices - after hours
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- Sefco main office/information center:
USA headquarters
(NYC)
- use our main address:
info@sefco-export.com
EXPORT operations from the US
- use our main address:
info@sefco-export.com
IMPORT operations into the US
-
Sefco Export Management Company, Inc.
General Sales Agents (GSA) - Sefco represents:
Businesses - to market and distribute products,
USA and Foreign based shipping agents - for worldwide delivery, and
individual shippers - providing our superior overseas moving services.
Communications and Special Services
Our special programs are coordinated by working groups sponsored by Sefco.
Further details can be found off-site, on the respective websites of these programs.
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Spanish version available / Version en Español disponible
www.sefco-export.com/p-e-servicio.htm
Economy minded customers
can save by doing certain tasks and optional services themselves. Self-clearing is one of them. Packaging is another.
We call this our Economy service ("Self-Service").
Economy service involves:
self - packing/loading FCL-full containers - often door to door or door to port (self-unpacked/unloaded at destination)
and CFS-warehouse to overseas terminal only service for LCL-less than container-loads.
Our worldwide "grid-index" for shipping your pre-packed p/e-personal effects is accessible online by clicking here.
Need a door-to-door FCL-full container-load rate? Complete our on-line form to
get a rate.
Its similar to Economy Service self-pumping regular quality fuel at a gas service station, versus Premium Service
- high test fuel with the gas pumped for you and you also get your car windows cleaned at the same time.
For free guidance on both E and P level service, please review our web pages.
Have a look: [site map]
[P and E Service review]
[Premium service agent networks:
USA and
Overseas]
E-documents, E-books, on-line E-"How to" Guides
For an additional cost, Sefco can provide interested people
with access to the password protected section of our web site.
This includes access to PDF files and special guides with background information on overseas customs requirements, export preparation and related topics.
Such details are to complement your primary research - as a responsible property owner and shipper, when moving overseas.
Learn more about our E-Reports by
clicking here.
To find the Embassy web site of the country you are moving to,
please go to our sub-section:
customs
Sefco customers using our full service Premium door to door services will be introduced to our select origin/destination agents, seasoned professionals who will be
responsible for clearing customs and delivering into your residence at the overseas destination.
Sefco's US-origin and overseas destination agents are well known and totally trustworthy and professional.
There is no reason not to work with the best.
You are cordially invited to use our
Premium service.
Review our comprehensive
door to door international service.
A couple of our well-known and preferred Premium Service Overseas Agents
are featured at the following web-page
[click here]
Remember though:
If you do not use our Premium door-to-door overseas moving services, and instead
elect to save money, do certain things yourself via our Economy service, then our full service movers will not be involved with your shipment at the final destination. Instead you'll self-clear or pay a broker directly at destination.
If sending a FCL full container load via the economy route, you will be put in touch with the SS lines destination port agent - and if going to door - the delivery trucker (only)
and you will self-unload your cargo when it arrives at your overseas door.
The trucker waits while you / your local helpers, do the work.
That's why it is called "E" service.
If you have a budget that will afford terrific movers to unload,
unpack, set-up inside your new home, remove the packing debris...
then this is what we can arrange, for commensurate cost. Thats why this "best service" level is called our "P" service.
Premium full service customers get:
COMPLETE NORMAL DESTINATION SERVICES using our professional, well-established overseas movers at the destination port means that they take care of everything. You sign the customs forms our overseas agent provides to you, their customs broker makes the entry on your behalf - with power of attorney.
Their service is not for clearance only. Our full destination services agents have the buildings and own the trucks, supervise the "manpower", and all else involved, when performing "complete destination services" with inside delivery - from overseas port, into residence.
Clearance is one part of the whole service.
[Exception: In Brasil, the importing property owner (household goods) has always had to liaise with Brazilian customs directly. No brokers. ]
Full Premium service D/A destination agent service often means: inside placement of furniture up to 2 floors, physically put where you want it. Unwrapping, unpacking, removal of debris on the day of delivery. Courteous, well trained and helpful professional labor. In-house staff support structure for the best level of customer service. Pier trucking - container pickup and return of the empty container back to the port. Our premium service d/a destination agent in-house staff,
do their best to attend to any special personal needs or concerns.
Please ask to see our PDF section, to access the destination rate guides for
several of our P-service preferred overseas agents.
[click here]
To learn more about the basics of Economy and Premium overseas moving services,
please read our on-line guidebook: [steps]
Economy service to port, terminal or door overseas requires self-clearance.
If preferring to use a 3rd party customs broker, the consignee overseas will pay the broker directly.
Use of any intermediary customs broker of your choosing - is paid cod collect overseas and not prepaid through Sefco Export.
If Sefco Export is to be involved in arranging special services - outside the parameters of the quote offer,
i.e. overseas customs broker or agent referrals - assistance is available upon request. Our minimum p/a service fee is $ 250. [See: p/a services]
Send documents / mail correspondence to
our Corp HQ: Sefco Export Management Company, Inc.
1 Ascan Avenue - PH74, Forest Hills, NY 11375 attn: Joseph Quinn
Write the quotation date and/or your Sefco control number (EX-#) on your deposit/check.
Please see our payment instructions:
payment
The deposit received, will be credited toward the total amount to be paid.
New service requests require a pre-engagement deposit.
This assures proper and timely attention to concerns that have a finite time element.
For further information related to Sefco's purchasing services, please go to:
purchase
Our purchasing agent service (P/A) includes arranging for special services, such as
broker referrals, customs consulting and contracting work, duty research, and other information oriented work.
As noted above, our minimum service fee for such work is $ 250 (p/a fee).
If interested please be sure to visit the above given link.
- JFK service center
by appointment only
Cargo Bldg 75, JFK International Airport
Jamaica, NY - contact: Selina (Ambert IFF)
How may we help you?
- Auto export department
info@sefco-export.com
- Sefco Export's Car Shipping Center
[click here]
contacts: Mr. Jason Chachich, Mr. Brian Weiner
Sefco's Auto-Export docs center, Cranford, NJ
Meet our colleagues: [Vehicle Shipping Center]
- Sefco's Trade Specialists:
[click here]
Sefco Export Management Company, Inc.
What makes our Premium service work so well?
Great Teamwork with our
Operational Partners.
Commitment to Quality.
Ready, willing and able
to "go the extra mile".
Experience you can trust.
Our communications center and email contacts
are updated periodically.
Our operational resources include:
Sefco's state by state operations directory
1)
Sefco approved export packers
2)
CFS warehouse receiving stations
Please use our main email address: info@sefco-export.com
for general inquiries.
Sefco's Main Fax Number:
718-732-2863
Checks/contracts/original titles should go to our Forest Hills administrative office.
send correspondence/documents to: 1 Ascan Avenue - PH74, Forest Hills, NY 11375 attn: Joseph Quinn
Main Telephone: 718-268-6233 Hours for live-consultation vary with personnel.
We strongly recommend sending funds via bank to bank transfer.
Please use Federal Express
for sending any important documents
They will come and pickup from you.
Call 1-800-GOFEDEX
Small Parcel and Document Couriers - we recommend:
FedEx, DHL, UPS, or USPS "Priority Mail" service.
(Within the US, the cost for priority mail is approx $4.00)
"Regular" mail can be used for matters that are not time sensitive.
Do not mail original titles; FedEx is best for this.
Please do not use "USPS Express Mail" due to problems with this particular service.
Please follow our instructions for your particular task.
To expedite matters we may ask you to FedEx your documents
to our other designated office locations: New York, New Jersey, Miami, LA, Tokyo, Rome.
Messenger service (for off-site pickup/delivery of documents)
can be arranged at extra cost. (See "accessorial services".)
Thank you! for your cooperation.
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Administration: 1 Ascan Ave. PH-74, Forest Hills Gardens, NY 11375
All meetings, surveys
[pre-export inspections]
pickups, warehouse deliveries, pier deliveries
are by prior appointment only.
Point and click for Answers to your Questions
Go to top of page
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