All orders subject to Sefco's normal terms and conditions
for service which is posted online.
Before sending any money to our company to open a new account, read this:
www.sefco-export.com/toproceed.htm#terms
Terms: All shipments to be prepaid.
New B/R booking requests are handled on a first come basis,
and are processed upon receipt of completed paperwork and payment.
A statement of account is processed for every shipper/shipment.
Any balances owed must be paid in full by or before cut-off date for the vessel on which the cargo is booked.
No "collect" shipping for ocean service.
Retainers/deposits are
non-refundable.
Please do not send Sefco any money if not in agreement to our company's normal terms and conditions for service.
Cancellations fees will apply.
There are no cash refunds. Only credit toward principals account, applicable up to one year from the opening of an account.
Sefco's service includes advance work which takes billable time and effort by professionals. A principals signature on our company SLI shippers letter of instructions constitutes full agreement to these terms and conditions for service.
Please review our online terms of service, and
cancellation credit policy
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1) SEFCO as a corporation, works
with one person / one entity only, when entering into contract.
This principal party is
the signator to the SLI shippers letter of instructions /
contract.
Third Parties to contracts:
Should any third parties be designated to act in
place of the principal party,
POA power of attorney
(signed/notarized) must be authorized in advance and scanned
/ provided via email to SEFCO
Sefco is not responsible to correspond
/ take directions / hold discussions etc with parties other than the
principal party.
2) Please refer to the contract / terms and
conditions for service for guidance.
URL location(s) where terms are
posted:
CANCELLATION & CREDIT POLICY
Item 24. Should this order be cancelled
for any reason before purchase of product or vehicle(s), or possession has
been taken, or being booked on a particular ship, an administrative charge of
$500 shall be assessed, and a credit will be issued for the balance. This fee
will be in addition to any other charges relative to the agreed
service/shipment, i.e. missed vessel reservation/booking roll over charges,
storage/demurrage, pickup fees, long distance calls, billable staff time, etc.
Rates for consulting services and professional staff time are posted on
Sefco's web site at: www.sefco-export.com/online_tos.htm If said cancels
after being booked for shipment or possession has been taken, either by
trucker or terminal, the full fees for services will be due and payable,
including any redelivery charges assessed, plus an administrative charge of
$750, and a credit will be issued for the balance. There will not be any
cancellation charge if the owner/shipper wishes to change the shipping date,
provided the new date falls within 15 days before or after the original
scheduled date. Notification of intent to cancel must be made in writing, with
copy sent directly to company preferably by FedEx. There are no cash refunds;
the cancellation fee shall be non-refundable and a credit shall be issued for
a period of one year from the date of cancellation.
EXAMPLE:
a) The cost for services
rendered
Professional services - advance work:
Preparation, staff communications and checking of current ocean freight rates, surcharges (fuel, terminal fees, etc.), special conditions by designated carriers, origin service providers (warehousemen, overseas agents, origin port authorities, etc.)
Freight forwarding booking submission,
Booking Docs: EEI submission to US Customs, DR dock
receipt processing, BL bill of lading draft processing
Full normal handle / billable hours staff
time as posted:
Forwarding Services - rate
schedule for service, posted online.
( charges
based on commodity type: property cargo or commercial cargo )
plus: any actual cash payment
outlays
made by Sefco to 3rd party vendors/suppliers/service provides,
and Sefco purchasing agency handling fees (min 15% of outlay/fees paid).
b) Cancellation fee: $ 500.00 - before being
booked / $750.00 - after being
booked for shipment with carrier
= Balance rolled over to credit good for
up to one year
Note: Services rendered (a) and Cancellation fee (b) is applied to EACH
booking made.
If additional bookings are made for the same cargo over a period
of time,
our service fee (a), and cancellation fee (b) are due for
each booking processed, and cancelled.
Some ocean carriers / SS Lines require a "BOOKING NOTE" which in
effect states that if a booking is made for a specific unit/cargo to take up space/reserved for this cargo on a specific
vessel/voyage, and if that reserved space goes unfilled by the booked
cargo, then the total freight charges are due in full, in the event
the cargo is not loaded on the vessel and shipper. The shipper defaults on
the entire shipment cost, if the cargo is not loaded on the vessel the
space is reserved for. This is to protect the SS Line
against "phantom freight" and lost revenue. In this case, the
principal/shipper remains responsible for the total charges in full, for
each instance of unfilled reserved space.
3) Reiteration: There are no cash
refunds.
Shippers who must cancel can apply any remaining credit,
after normal handling & docs fee as posted plus cancellation fee has been
deducted, during the remaining period of up to one year from the
date of initial payment, to initiate and open the new account.
Reiteration: CREDIT can be applied to
substitution cargo for a period of up to one year.
Any extension of that period would be solely at the
discretion of company management,
upon request by shipper for specific duration (ie.,
additional 90 days, to accomodate extenuating circumstances.)
In addition to the above:
No rebates.
SEFCO maintains policies that adhere to US Law and
restrictions against use of rebates in the shipping
industry.
Anti-money laundering practices are in
effects
SEFCO adheres to best practises as promoted by our
Banks and their regulatory bodies,
to avoid and eliminate the possibility of money laundering
activities.
Any funds that are accepted toward payment for an
international shipment, goes toward: paying
Sefco's posted cost for forwarding services including but not limited to Sefco staff time/effort to
make booking arrangements, normal staff handling - normal volume
emails/communications, document processing - EEI submission, BL drafts, DR
dock receipts, carriers and transporter fees, third party logistics service
provider charges and shipping lines/transport company.
As a company Sefco does not issue rebates or other
checks/payments for services to individuals.
All recipients of payments must be legal entities
authorized to perform the service they are being paid for (insurance
brokers, etc.)
4) Substitute Cargo - to be proposed by the
shipper/principal via Rate Request form (URL shown below)
Shippers can use any credit toward the booking of
space and shipment of cargo on a Sefco designated ocean/SS Line.
For credit to be applied
principal/shipper must re-submit complete data
and full information
regarding the proposed cargo to be shipped,
using SEFCO's online rate request
form.
For shipping & handling rate for any NEW / SUBSTITUTION CARGO to be confirmed, cargo must be:
Real Copy of title and/or bill of sale is required.
Send us an emailed scan or Fax (718-732-2863) us a copy of the proof of ownership documents.
Vehicle ID number will be checked by SS Line;
Serial number and full description of heavy equipment is required for confirmation
Without proof that the cargo exists, no quotation/rate confirmation will be provided.
Ready to go in under 60
days.
If incomplete information is provided (no serial numbers,
commerical invoice, confirmed measure, exact location of cargo with contact
name/number, etc), no rate quotation or confirmation can be provided.
Requests for general information are handled on a first come basis
and emphasis is given to actual accounts with real cargo departing in less than 30 days.
Priority goes to ongoing repeat Sefco shippers.
If proposed cargo is not "real & ready to go",
time and attention of staff is limited to accounts paying consulting fees.
Only general estimates can be advised and rate parameters/availability of ships and cargo space, etc., are subject to change.
5) Consultation services / project cargo
not immeditale ready for booking/delivery
For rates / advise / guidance on non-ready
cargo, bids, theoretical shipments, SEFCO personnel can provide research,
check steamship line rates, routes options, for a cost. SEFCO's standard hours
fee for ad hoc consultative work will apply: $45/quarter
hour.
6) An account review with copies of basic
documents issued, can be requested by any principal.
To ease flow of communication, an account review may be
posted online, for ready access by the principal, at a URL
address provided by our company to the principal. The information provided on
the account review is subject to periodic updating by SEFCO / operations /
accounting. Some online content is subject to password protection. In such cases the principal will be provided in advance, their online username and password details.
7) Accessorial services ordered /
provided:
For any cargo that has insurance paid / placed with marine
cargo insurance underwriters:
Should there be any claim for loss of cargo, copy of
police report is required.
If any cargo is insured and abandoned, confirmation of same
is required.
Should cargo be insured and booking cancelled, company and
underwriters must be notified in a timely fashion of location / disposition
of the cargo. All underwriters will require full documentation of any claim, i.e. proof of value, copy of certificate, etc.
All fees for origin / destination services rendered to any
cargo, remain for the account of the principal / property owner, including but
not limited to storage, export preparation/packaging, duties, taxes paid and/or any other charge accrued to principals account.
8) Re-direction of cargo
Should cargo originally tendered for SEFCO's services, be exported by a
freight frowarder other than SEFCO / or carrier other than that booked by
SEFCO, a complete and true copy of the actual export details is required,
for any account review to be undertaken / before any credit is to
be applied; including but not limited to: copy of dated export BL bill of
lading identifying and confirming actual export of cargo.
9) SEFCO is organized
to provide positive assistance and professional services to international
shippers with cargo that is real, ready to go, and the
client shipper agrees to the company's / and respective service
providers / normal terms and conditions for service.
Sefco focuses on servicing serious export shippers / import
consignees with repeat business.
We value the teamwork necessary - between all parties concerned, to achieve great results.
Provided company can work together with the shipper/principal in a positive fashion - to provide the level of service we are geared toward, the end results are positive.
Item 29. Should buyer/shipper commence legal action against
company and company prevails, then company will be entitled to
reimbursement of all its attorney fees and court costs. Legal competency
and exclusive jurisdiction and venue for resolution of any issues arising
hereunder shall be within the courts of the United States of America
within the State of New York, within the city of New York, Borough of
Manhattan. Customs regulations, residence and import requirements, port
fees and tax laws differ in each country and are subject to periodic
change.
Advise: Initiation of legal proceedings will certainly reduce our ability to effective work with any principal going forward and therefore we recommend its avoidance.
Any issues that may arise can and should be handled in a manner geared toward prompt resolution of any problems. We are in business to provide professional service, looking after the best interests of our clientele.
10) Finally: We look forward to fruitful cooperation with
all principals /
shippers,
and stand ready to provide the kind of positive action and support to
assist real shippers with real cargo to get to its appointed destination.
Besides earning a reasonable profit for time and effort consumed, RESULTS and customer satisfaction are what we are in business for.
Work with us, and we will certainly work for you.
Thank you.
STATEMENT BY PRINCIPAL:
I HAVE READ SEFCO'S TERMS AND CONDITIONS FOR SERVICE, AGREE TO ITS PROVISIONS,
AND HEREBY CANCEL MY CURRENT SERVICE ORDER, WHICH WAS INITIATED: _______month, ______year.
FURTHER I HAVE READ SEFCO'S POLICY ON CANCELLATIONS AND WISH TO APPLY ANY REMAINING CREDIT AFTER CANCELLATION FEES ARE APPLIED, TO A NEW SHIPMENT.
I HAVE, OR WILL, SUBMIT A NEW REQUEST TO OBTAIN A NEW/CURRENT RATE CONFIRMATION. PLEASE EXTEND ANY TIME LEFT IN ORDER TO COMPLETE A NEW BOOKING FOR THIS SUBSTITUTION SHIPMENT.
SIGNED: ____________________________
NAME: _____________________________
DATE: ______________________________
Print a copy of this and send to Sefco Export Management Company, Inc.
mailing address: 1 Ascan Avenue - Suite PH74, Forest Hills, NY 11375 USA
scan and email a copy to: info@sefco-export.com
Sefco Export Management Company, Inc.
New York CIty, New York - USA
